Refund Policy

Effective Date: March 02, 2026

1. General Policy

At UMAirCox, refund eligibility depends on the cancellation policy of the hotel, resort, or tour provider. Customers are advised to review the cancellation terms before booking.

2. Refund Processing Time

Approved refunds are typically processed within 7–14 working days. The actual credit time may vary depending on your bank or payment provider.

3. Non-Refundable Bookings

Certain promotional or discounted bookings may be marked as non-refundable. Such bookings are not eligible for refunds under any circumstances.

4. Partial Refunds

In some cases, partial refunds may apply depending on the timing of cancellation and provider policies. Service or processing fees may be deducted.

5. Contact for Refund Issues

If you face any refund-related issues, please contact our customer support team with your booking reference number for assistance.