Hotel Sea Moon in Cox’s Bazar offers flexible 24-hour check-in service for guest convenience, while check-out is available until 12:00 PM. Early check-in or late check-out requests are subject to room availability and may incur additional charges. The hotel currently accepts cash payments only in Bangladeshi Taka (BDT). In some cases, advance payment may be required to confirm a booking. Online or digital payment options may be available upon direct arrangement with the property. Cancellation and prepayment policies vary depending on the room type and selected rate. Guests are advised to review the rate conditions before confirming their booking. In case of a no-show without prior notice, the full booking charge may apply. Children aged 1 to 5 years can stay free of charge with breakfast included, while guests above 5 years old are charged BDT 1,000 per night for an extra bed and breakfast. Cribs and additional beds may not be available in all rooms and are subject to availability. Pets are not allowed at the property, and the hotel does not permit parties or events such as hen or stag gatherings. There is no age restriction for check-in, but all guests are required to present a valid photo ID, such as a National ID card or Passport, upon arrival. Standard government taxes and service charges may apply, including 15% VAT and a 10% service fee, as per local regulations. For guest convenience, Hotel Sea Moon provides free on-site parking and complimentary Wi-Fi throughout the property, ensuring a comfortable and connected stay near Kolatoli Sea Beach in Cox’s Bazar.

The cancellation and prepayment policies at Hotel Sea Moon vary depending on the room type and the rate selected during booking. Guests are strongly advised to review the specific conditions of their chosen room before confirming the reservation. In most cases, free cancellation is available if the booking is canceled within the allowed time frame mentioned at the time of booking. However, if a guest cancels after the free cancellation period or fails to check in (no-show), the full booking amount may be charged as a cancellation fee. If a booking was made through an online travel platform, cancellations must be processed through the same platform according to its terms. For direct bookings, guests can contact the hotel’s reservation desk to modify or cancel their stay. Please note that advance payments or deposits may be non-refundable in certain promotional or discounted room rates. The hotel reserves the right to cancel any reservation in case of invalid payment information, suspected fraud, or violation of hotel policies. All refunds, where applicable, will be processed within the standard refund period set by the hotel’s payment policy.